These Terms & Conditions set out the rules that apply when you open an account with jili616 and use any part of the platform — games, wallet transactions or support. Read them carefully before you proceed; continuing to use the platform means you accept what is written here, subject to local law and eligible regions.
Applies to all account holders
Covers Maya, InstaPay & Bank Transfer
Subject to local law and eligible regions
Updated terms shown in your account dashboard
POLICY TERMS
How These Terms Apply to Your Account
When you register and use jili616, you enter into an agreement governed by these Terms & Conditions. Every action on the platform — placing a wager, submitting a deposit through Maya, routing a transfer via InstaPay, or requesting a withdrawal through Bank Transfer — is subject to the rules set out here. We reserve the right to update these terms at any time. When we do, the revised version is published on this page and reflected in your account dashboard after login; continued use of the platform after an update constitutes your acceptance of the revised terms. If any part of these Terms & Conditions conflicts with local law in your jurisdiction, local law applies to the extent of that conflict. Access to jili616 is permitted only where allowed by the laws of your region. We do not accept accounts from regions where online gaming is prohibited. Certain account actions — including fund movement and identity verification — may require you to provide documentation before they are processed. We will not complete restricted transactions without adequate verification, and delays caused by incomplete documentation are outside our control. Questions about how a specific clause applies to your account can be directed to our support channels at any time.
Maya
InstaPay
Bank Transfer
Account Dashboard
Support Channel
SCOPE EXPLAINED
What These Terms Cover and What They Do Not
Understanding the boundary of this policy helps you know where these Terms & Conditions apply and where separate rules take over. The four areas below clarify what falls inside this agreement and what falls outside it.
Account Access
These terms govern how your account is created, maintained and closed. This includes login credentials, identity verification requirements and actions we may take if your account is found to be in breach — such as suspension or termination after due notice.
Transactions
All deposits and withdrawals processed through Maya, InstaPay or Bank Transfer are subject to these terms. Transaction limits, verification requirements and processing steps are set out in the account settings area; these terms define the conditions under which transactions are accepted or declined.
Site Content
Game content, promotional materials and any text or media published on jili616 are covered by these terms in respect of how you may use them. You may not reproduce, redistribute or commercially exploit any content from this platform without written permission.
Third-Party Services
Payment processors, game studios and any external service you reach through links on this platform operate under their own terms. We are not responsible for the policies or conduct of those third parties; any dispute with them must be resolved directly under their own agreements.
YOUR ENTITLEMENTS
Actions Available to You Under This Policy
These Terms & Conditions are not only obligations — they also set out specific things you can do to manage how your account and data are handled. You have the right to review the transaction history attached to your account, which is accessible in the account dashboard after login. If any personal detail on file is incorrect — your registered name, contact number or linked e-wallet — you can submit a correction request through the support channel, and we will process it once identity is confirmed. Where you believe a rule has been applied incorrectly to your account, you can raise a formal question in writing; we will respond through the same channel within the timeframe stated in your support ticket. If you decide to close your account, the process is available through the account settings page, and any eligible balance is returned to your verified payment method — Maya, InstaPay or Bank Transfer — subject to the verification steps shown at that point.
Review Records
Your full transaction log is available in the account dashboard. Each entry shows the date, amount, payment method used and the current status of that transaction.
Correct Account Details
Submit a correction request through the support channel if any registered detail is wrong. We verify identity before making changes to protect your account from unauthorised edits.
Raise a Policy Question
If a term has been applied in a way you do not understand or believe is incorrect, put the question in writing through the support channel. We log it and reply within the ticket timeframe.
Request Account Closure
Account closure is handled through account settings. Any eligible remaining balance is returned to your verified payment method once the required verification steps are completed.
CONTACT PATHS
How to Reach Us About These Terms
If a clause in these Terms & Conditions is unclear, or if you need to raise a concern about how the policy has been applied to your account, the channels below are the right place to start. We handle policy questions separately from general account help so that each issue gets the right level of attention.
Live Chat Support
Open the chat widget from any page on the platform. State that your question is about the Terms & Conditions so the agent can route it correctly. Chat transcripts are saved for your reference.
Email Support
For formal or detailed policy questions, email support is available through the contact address shown in your account dashboard. Include your registered account name and a clear description of the clause or issue you are asking about.
Account Help Centre
The Help Centre in your account dashboard contains a dedicated section for policy questions, including how to submit a correction request or a formal dispute. Start there before escalating to live chat or email.
POLICY HANDLING
How We Manage Data, Security and Policy Requests
Our approach to handling your account data and responding to policy requests follows the obligations set out in these Terms & Conditions. We outline here what we do in four key areas so you know exactly where to look and who to contact.
Data Retention
Account data and transaction records are kept for the period required by the applicable rules governing our platform. After that period, data is removed or anonymised. You can ask about retention periods through the support channel; we respond in writing to those requests.
Cookies and Tracking
We use cookies to keep your session active and to record account preferences. No third-party advertising cookies are placed without your knowledge. The cookie settings panel, accessible from the footer, shows which categories are active on your current session.
Account Security
Your account credentials are your responsibility under these terms. We apply session controls and flag unusual activity, but we cannot protect an account whose credentials have been shared. If you suspect unauthorised access, contact support immediately and follow the steps shown in the Help Centre.
Policy Change Requests
If you want to request a correction to data we hold, object to how we have applied a term, or ask us to delete information, use the email support channel. We confirm receipt and provide a written response before any action is taken.
POLICY QUESTIONS
Frequently Asked Questions About Our Terms
The questions below cover the points that come up most often when reading through these Terms & Conditions. If your question is not listed here, the support channel is the right next step.
When do these Terms & Conditions take effect for my account?
They take effect the moment you complete account registration and proceed to use the platform. Continuing to use any part of jili616 — including browsing the lobby or adding a payment method like Maya or InstaPay — constitutes acceptance of the terms as they stand at that time.
How will I know if the Terms & Conditions have been updated?
We publish the updated version on this page and note the change in your account dashboard after login. We recommend checking this page periodically. If a change is material, we aim to make it visible at your next login, though we do not guarantee advance notification of every edit.
Do these terms apply to transactions made through Maya, InstaPay or Bank Transfer?
Yes. Every deposit and withdrawal — whether processed through Maya, InstaPay or Bank Transfer — is subject to these Terms & Conditions. The specific limits and verification steps for each method are shown in the cashier section of your account at the time of the transaction.
What happens if a term conflicts with local law in the Philippines?
Where any clause in these Terms & Conditions is inconsistent with applicable local law, local law takes precedence to the extent of that inconsistency. The remaining clauses continue to apply. Access to and use of the platform is permitted only where allowed under local law and in eligible regions.
Can I dispute a decision that was made using these terms?
Yes. Put your dispute in writing through the email support channel. Include your account name, the specific term you believe was applied incorrectly and the transaction or action in question. We log every dispute and provide a written response before taking any final action on your account.
How do I request deletion of my account data?
Submit a written request through the email support channel using the address shown in your account dashboard. State clearly that you are requesting data deletion. We confirm receipt, verify your identity and provide a written update before any data is removed or anonymised.
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